Refund and Returns Policy

Who We Are

For over a decade, we’ve grown from a small creative studio into an award winning partner for souvenirs, custom gifting, branding, packaging, creative training, custom crafting and fabrication to presidents, CEOs, corporate giants, and international institutions such as the World Bank. With a growing global reach spanning the USA, UK, Canada, Holland, Germany, Nigeria, Sierra Leone, and Togo, we are honoured to serve clients around the world with premium quality, creativity, innovation, and integrity at the core of our work.

Our Story

In December 2011, we started as creatives designing small, meaningful stationary that brought joy to everyday celebrations. But as our customers grew, so did their needs. People wanted more than stationary.
They wanted:

  • Curated gifts that feel personal
  • Packaging that elevates their identity
  • Souvenirs that tell a story
  • Corporate items that strengthen relationships
  • Event essentials that create unforgettable moments

So we evolved! From a creative workshop into a full-service creative powerhouse, delivering curated gifts, custom crafted packaging, creative training and tailored corporate solutions that combine creativity, innovation, and craftsmanship.

CEO

Why Customers Trust Us

Experience & Expertise

Over 10+ years serving individuals, celebrants, SMEs, and corporate institutions.

End-to-End Solutions

From ideation → design → production → packaging → delivery.

Creative Excellence

A dynamic team of designers, artisans, and specialists focused on creativity & innovation.

Fast Turnaround & Reliable Delivery

We meet deadlines without compromising quality — ever.

GET IN TOUCH

Let’s embark on a creative journey

Contact us

Overview

At Impakers Creative Hub, we take great pride in the craftsmanship and care that goes into every gift item, branded product, and packaging solution we create. Because many of our products are customized, handcrafted, or made-to-order, our refund and return guidelines ensure clarity, fairness, and a smooth customer experience

1. Eligibility for Returns

Our return window is 3 days from the date of delivery or pickup.
If 3 days have passed, we are unable to offer a refund or exchange unless the item arrived damaged, wrong, or defective.

To qualify for a return:

2. Non-Returnable Items

Due to the personalized nature of our business, some items cannot be returned.

These include:

We also do not accept returns on:

3. Partial Refunds or Adjustments

In specific cases, partial refunds may be granted if:

4. Refund Process

Once we receive your return, our team will:

  1. Inspect the item
  2. Notify you via email or phone
  3. Approve or reject the refund

If approved, your refund will be processed within 3–7 business days to your original payment method.

5. Late or Missing Refunds

If you haven’t received a refund after 7 business days:

We will be happy to assist.

6. Sale or Discounted Items

Sale, discounted, promo, or clearance items cannot be refunded.
However, they may be eligible for an exchange if damaged upon delivery.

7. Exchanges

We only replace items if they:

To request an exchange:
Email support@impakers.com with:

Then deliver the item to our head office.

8. Gifts

If the item was marked as a gift and delivered directly to you, you may receive a store credit for the value of the return.

If it was not marked as a gift, the refund will be issued directly to the original purchaser.

9. Shipping Returns

To return your product, deliver it to:
Impakers Creative Hub Head Office. Ashongman Estate, Accra. Ghana.

Please note:

For expensive items, we recommend using a trackable courier service or shipping insurance, as we cannot guarantee receipt of returned items.

Need Assistance?

Our team is here to support you.
If you have questions about refunds, returns, or exchanges, please contact us:
support@impakers.com