Refund and Returns Policy

Who We Are

At Impakers Creative Hub, we believe gifts do more than exchange hands—they tell stories, build relationships, and leave impressions that last.
For over a decade, we’ve grown from a small creative studio into a trusted partner for souvenirs, custom gifting, corporate branding, packaging, and event essentials across Ghana and beyond.

Today, we are known for one thing:
Transforming every moment into a memorable experience.

Our Story

We started as creatives — designing small, meaningful pieces that brought joy to everyday celebrations. But as our customers grew, so did their needs. People wanted more than products.
They wanted:

  • Gifts that feel personal
  • Packaging that elevates their brand
  • Souvenirs that tell a cultural story
  • Corporate items that strengthen relationships
  • Event essentials that create unforgettable moments

So we evolved. From a creative workshop into a full-service gifting and branding powerhouse, delivering curated collections, high-quality packaging, and tailored corporate solutions that combine creativity, culture, and craftsmanship.

Why Customers Trust Us

Experience & Expertise

Over 10+ years serving individuals, couples, SMEs, and corporate institutions.

End-to-End Solutions

From ideation → design → production → packaging → delivery.

Creative Excellence

A team of designers, artisans, and branding specialists focused on creativity & innovation.

Fast Turnaround & Reliable Delivery

We meet deadlines without compromising quality—ever.

Meet Our Team

Freda Kingful Abraham Cudjoe

Chief Executive Officer

Evans Ampofo Torddey

General Manager

Elizabeth Labbah

Client Experience Officer

Micheal Mensah

Production Lead

Philomena Faakywaa

Packaging Lead

Inise Yves Ansah-Mensah

Marketing Coordinator

Margaret Sessah

Packaging Officer

Elizabeth Atena

Packaging Officer

Margaret Efua Fiaho

Packaging Officer

Samuel Tei

Production Officer

Clement Ampofo

Production Officer

Kwame Ofosu

Security Officer

Eric Kumi

Security Officer

GET IN TOUCH

Schedule a Visit

Contact us

Overview

At Impakers Creative Hub, we take great pride in the craftsmanship and care that goes into every gift item, branded product, and packaging solution we create. Because many of our products are customized, handcrafted, or made-to-order, our refund and return guidelines ensure clarity, fairness, and a smooth customer experience

1. Eligibility for Returns

Our return window is 3 days from the date of delivery or pickup.
If 3 days have passed, we are unable to offer a refund or exchange unless the item arrived damaged, wrong, or defective.

To qualify for a return:

2. Non-Returnable Items

Due to the personalized nature of our business, some items cannot be returned.

These include:

We also do not accept returns on:

3. Partial Refunds or Adjustments

In specific cases, partial refunds may be granted if:

4. Refund Process

Once we receive your return, our team will:

  1. Inspect the item
  2. Notify you via email or phone
  3. Approve or reject the refund

If approved, your refund will be processed within 3–7 business days to your original payment method.

5. Late or Missing Refunds

If you haven’t received a refund after 7 business days:

We will be happy to assist.

6. Sale or Discounted Items

Sale, discounted, promo, or clearance items cannot be refunded.
However, they may be eligible for an exchange if damaged upon delivery.

7. Exchanges

We only replace items if they:

To request an exchange:
Email support@impakers.com with:

Then deliver the item to our head office.

8. Gifts

If the item was marked as a gift and delivered directly to you, you may receive a store credit for the value of the return.

If it was not marked as a gift, the refund will be issued directly to the original purchaser.

9. Shipping Returns

To return your product, deliver it to:
Impakers Creative Hub Head Office. Ashongman Estate, Accra. Ghana.

Please note:

For expensive items, we recommend using a trackable courier service or shipping insurance, as we cannot guarantee receipt of returned items.

Need Assistance?

Our team is here to support you.
If you have questions about refunds, returns, or exchanges, please contact us:
support@impakers.com